Stellvertretender Abteilungsleiter Vertriebsinnendienst (m/w/d)
Core
Support the sales department by managing inbound/outbound customer calls, providing product advice, and assisting in team leadership to boost customer retention and acquisition.
Role type
Deputy Department Manager, Sales Operations (Inbound)
Builds
Customer service interactions and sales support for the METRO wholesale and catering sector
Domain
Wholesale distribution / Food & Beverage / Catering
Deliverable
client delivery
Required skills
telephone sales, customer consultation, team coaching, network building, service orientation
Preferred skills
leadership experience, gastronomy expertise
Technologies
none stated
Responsibilities
Represent the department head in their absence, handle telephone customer care (inbound and outbound), advise customers on products and services, support team coaching and training
Seniority
Senior, hands-on IC with leadership support