Solution Team Customer Agent
Core
Respond to customer complaints via telephone, email, social media, and webchat; investigate cases, identify solutions, and collaborate with internal/external partners.
Role type
Customer Agent
Builds
Resolved customer issues and maintained service quality
Domain
Consumer goods / Industrial technology
Deliverable
client delivery
Required skills
complaint management, social media complaint handling, written communication, verbal communication, problem-solving, MS Office proficiency
Responsibilities
Respond to complaints across multiple channels, investigate cases and identify solutions, provide regular updates to customers, ensure follow-up after resolution, offer inbound support, participate in product and process training
Seniority
Entry-level
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