OTC – Collections (Executive and Senior Executive)
Core
Proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding.
Role type
Senior IC collections executive
Builds
Cash inflow and healthy customer relationships
Domain
Financial services / Accounts Receivable
Deliverable
client delivery
Required skills
Collection Accounts Receivable Ledger Management, Financial Accounting and Reporting, Advanced Excel, SAP ERP and Accounting Software
Preferred skills
Communication, Self-motivation, Flexibility
Responsibilities
Contact customers via email, phone, or portals to follow up on overdue invoices, Review and analyze accounts receivable aging reports to prioritize collection efforts, Identify and resolve billing disputes or discrepancies that delay payments, Record and monitor customer promises to pay and follow up accordingly, Send systematic reminders and escalation notices based on aging buckets, Reconcile customer accounts to ensure accurate outstanding balances, Escalate high-risk or non-responsive accounts to senior management, Generate collection performance reports, Maintain records of all collection activities for audit and compliance purposes, Build and maintain professional relationships with customer finance contacts, Suggest and implement improvements to enhance collection effectiveness, Ensure all collections are posted and disputes are addressed before financial close
Seniority
Senior, hands-on IC
