Teamleiter im Service Center (w/m/div.)
Core
Leading and coaching a service center team to ensure high performance levels and customer satisfaction.
Role type
Team Lead / Service Center Manager
Builds
Service delivery operations for clients
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Team leadership, coaching, operational organization, quality assurance, reporting, process optimization, MS Office
Preferred skills
English, moderation, presentation skills, business acumen
Responsibilities
Motivating and coaching the team, organizing daily operations, ensuring service delivery and quality compliance, identifying optimization opportunities, reporting to management, communicating with the client
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