Operations Excellence Senior Manager
Core
Lead strategic initiatives to enhance operational efficiency, drive continuous improvement, and manage fraud prevention and delivery optimization across logistics, fleet, marketing, and customer service.
Role type
Senior Manager, Operations Excellence
Builds
Scalable operational processes, fraud detection systems, delivery optimization tools, and customer self-service features.
Domain
Food delivery / Logistics / Fintech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operational strategy, process improvement methodologies, data analytics, change management, budget management, team leadership, root cause analysis, KPI definition
Preferred skills
Six Sigma Black Belt, COPC Customer Experience Implementation Leader
Technologies
Route optimization algorithms, automated chatbots, real-time tracking systems, predictive models
Responsibilities
Develop and execute operational strategies to reduce costs and support scalability; Lead cross-functional projects to optimize core processes; Implement fraud prevention strategies and analyze transaction data; Enhance customer self-service options and automate manual processes; Manage the budgeting cycle and ensure effective resource utilization; Set performance objectives and evaluate direct reports.
Seniority
Senior, hands-on IC with people management responsibilities
