Graduate Technical Support Representative German/English
Core
Resolve moderate to complex technical problems (hardware/software) and provide comprehensive responses about services and products to customers.
Role type
Technical Support Representative
Builds
Customer support responses and proactive problem mitigation
Domain
IT Support / Desktop Support
Deliverable
client delivery
Required skills
Active Directory, Computer Hardware, Printer knowledge, Microsoft Windows 10/11, Operating Systems, Technical Support, IT Service Management, Issue Tracking
Preferred skills
Automation, Microsoft Office 365, Agile Methodology
Technologies
Active Directory, Microsoft Windows 10/11, Microsoft Office 365
Responsibilities
Resolve technical problems via incoming interactions and proactive notifications; Provide comprehensive responses on features, specifications, and repairs; Assist customers proactively to mitigate or prevent problems; Coordinate departmental work and serve as an escalation point; Establish trusted relationships with technical users across customer accounts.
Seniority
Entry-level (0-2 years experience)