Gestor de Apoyo Informático - Senior
Core
Monitoring random samples of Level 1 and 2 help desk tickets, generating and tracking IT requirements from supervision, and overseeing the preventive maintenance schedule for SEDAPAL's computer equipment.
Role type
Senior IT Support Manager
Builds
IT support processes and preventive maintenance schedules for SEDAPAL
Domain
IT Operations / Help Desk Management
Deliverable
dashboards & analysis
Required skills
Ticket monitoring, requirement tracking, preventive maintenance scheduling, reporting
Responsibilities
Monitor random samples of Level 1 and 2 help desk tickets and report results weekly; Generate and track IT requirements from supervision; Control and follow up on the preventive maintenance schedule for computer equipment, including tracking issues, delays, and rescheduling.
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