Customer Service Representative
Core
Handle customer inquiries via calls and emails, resolve issues, and maintain accurate interaction records to ensure customer satisfaction.
Role type
Customer Service Representative (Call Center)
Builds
Customer support interactions and resolved issues
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
Customer inquiry handling, issue resolution, empathetic support, professional complaint management, computer literacy, shift flexibility
Preferred skills
Prior call center experience, fluency in English (B2-C1) and other languages
Responsibilities
Respond to customer calls and emails, offer solutions to resolve concerns, maintain accurate records of interactions, handle customer complaints professionally
Seniority
Individual Contributor
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