Copy of Technical Support Analyst
Core
Provides advanced technical support for complex, non-recurring IT issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents.
Role type
Senior Technical Support Analyst (IT)
Builds
System availability and business continuity through incident resolution
Domain
Corporate IT infrastructure and support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, networking troubleshooting, Active Directory management, mobile device support, Azure knowledge, problem-solving, project management
Preferred skills
Bachelor's degree, French language, Spanish language
Technologies
Active Directory, Azure, networking appliances, operating systems
Responsibilities
Resolve escalated Level 3 incidents, coordinate with IT teams and vendors, troubleshoot hardware and software, manage mobile device support, ensure system availability
Seniority
Mid-level, hands-on IC