Technicien TOIP H/F
Core
Junior IT technician supporting VoIP infrastructure and communications services for enterprise clients.
Role type
Junior IC VoIP support technician
Builds
VoIP communication services and monitoring solutions
Domain
Telecommunications / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
VoIP troubleshooting, incident management, diagnostic analysis, system monitoring, deployment support, Cisco CUCM knowledge, NICE recording/supervision tools familiarity
Preferred skills
Strong desire to upskill in enterprise telephony solutions
Technologies
Cisco CUCM, NICE
Responsibilities
Perform daily morning checks and on-call supervision, handle Level 2 and 3 incidents, diagnose service failures, propose workarounds, operate technical components, assist in deployment and migration tasks
Seniority
Junior, hands-on IC