Technicien support informatique H/F
Core
Provide remote IT support to users via phone, email, and portal, resolving incidents and escalating unresolved issues.
Role type
IT support technician
Builds
IT support services for end-users
Domain
IT support / Helpdesk
Deliverable
client delivery
Required skills
remote troubleshooting, incident management, knowledge base maintenance, Windows 11 administration, Office 365/Outlook support, LAN/WAN networking, hardware troubleshooting
Preferred skills
adaptability, listening skills, teamwork
Technologies
Windows 11, Office 2016, Office 365, Outlook, LAN, WAN
Responsibilities
Handle user requests remotely via phone, email, and portal; follow up on and resolve incidents; escalate unresolved incidents; update the knowledge base; troubleshoot hardware, network, and software issues.
Seniority
Junior to Mid-level, hands-on IC