SENIOR COLLECTION SPECIALIST GBS FSSC
Core
Manage customer collections for aged invoices and open balances in the B2C Bill to Cash team, resolving discrepancies while ensuring compliance and improving collection processes.
Role type
Senior Collections Specialist (B2C)
Builds
Collection strategies and AR reporting for B2C clients
Domain
Financial Services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer service, conflict resolution, data analysis, process improvement, account reconciliations, statement issuance, cross-functional collaboration, independent work
Preferred skills
Oracle E-Business Suite experience, global business practices understanding
Technologies
MS Office (Excel, Word, PowerPoint), Oracle E-Business Suite
Responsibilities
Manage aged invoices and established collection strategies, resolve customer discrepancies, perform account reconciliations, issue periodic statements, support AR reporting, lead training, and improve collection processes
Seniority
Senior, hands-on IC