Lead Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0012011]
Core
Lead process improvement and digital transformation initiatives for a transit authority's training division, redesigning workflows and developing instructional systems.
Role type
Senior IC process engineer (instructional design)
Builds
Streamlined digital training workflows and NextGen learning materials
Domain
Public transit / Human Capital Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process engineering, workflow automation, digital transformation, Lean/Six Sigma, project management, stakeholder engagement, instructional systems design, job/task analysis, Kirkpatrick evaluation models, adult learning theory, ADDIE/SAM methodologies
Preferred skills
Transit industry experience, organizational change management, union collective bargaining experience, IT system integration
Technologies
Digital workflow tools, CBT platforms, ILT platforms, data governance systems
Responsibilities
Lead end-to-end process redesign and digitization of paper-based workflows; Facilitate cross-functional collaboration between business units, IT, and executives; Ensure quality, risk mitigation, and compliance in redesigned processes; Manage project timelines and deliverables for training materials; Analyze training needs and performance gaps; Design and develop instructional content for multiple delivery formats; Evaluate training effectiveness using established models; Provide subject matter expertise in instructional design methodologies
Seniority
Senior, hands-on IC
