Product Support Engineer - Linux,SQL(Night shift)
Core
Providing production support and service documentation for mission-critical applications and IT services.
Role type
Product Support Engineer
Builds
Service documentation and support for mission-critical applications
Domain
IT Services / Enterprise Software
Deliverable
client delivery
Required skills
ITIL V3 Foundation, Service Improvement Plans, Call tracking/Management systems, SQL, Linux, Windows/UNIX, Java, Oracle, Active MQ, Docker
Preferred skills
Solaris Servers, Uniface, Ensemble, Microsoft .net, Javascript, HTML
Responsibilities
Produce service documentation, manage client service requests, work with mission-critical applications, develop and deliver Service Improvement Plans, use call tracking/management systems
Seniority
Mid-level (2-5 years experience)
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