Night Guest Service Agent
Core
Provide warm, professional front-desk service to hotel guests during night shifts, handling check-ins, check-outs, reservations, and inquiries to ensure a seamless stay.
Role type
Night Guest Service Agent
Builds
Guest check-in/check-out processes, reservation management, and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, reservation processing, conflict resolution, local knowledge, communication, problem-solving, adaptability
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and inquiries promptly, provide personalized local recommendations
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