Concierge
Core
Greet residents and visitors, answer calls, monitor security systems, process reports, and deliver packages to ensure high customer satisfaction in a senior living community.
Role type
Front-line concierge and resident services associate
Builds
Resident support services, security monitoring, and package delivery for a senior living community
Domain
Senior living / Healthcare support services
Deliverable
client delivery
Required skills
Greeting and visitor management, telephone communication, surveillance and alarm system monitoring, report processing, package handling and delivery, key and gate pass management, administrative support, computer proficiency (Outlook, Excel, Word), independent decision-making
Preferred skills
3 months of related experience, compassionate and empathetic demeanor, ability to work in a team, handle multiple tasks efficiently
Technologies
Outlook, Excel, Word, surveillance cameras, door alarms, life safety systems, building alarms
Responsibilities
Greet residents and provide general assistance to visitors and families; Answer telephone calls; Monitor surveillance cameras, door alarms, and life safety systems; Process work orders and incident reports; Receive and deliver packages; Maintain sign-in/out logs for keys and gate passes; Assist other departments with administrative functions; Ensure timely response to resident concerns
Seniority
Entry-level to Junior, hands-on IC