Application Support
Core
Day-to-day operation, monitoring, and troubleshooting of business-critical software applications, acting as the primary point of contact for internal users and external customers.
Role type
Application Support Engineer
Builds
High-availability, performance, and continuous improvement of applications
Domain
Financial services / Funds industry
Deliverable
client delivery
Required skills
Incident resolution, Root-cause analysis, Oracle SQL/PL-SQL, Linux/Unix commands, Cloud/VM/RHEL/Oracle production knowledge, Monitoring & Automation (Ansible, Dynatrace), ITIL processes
Preferred skills
Funds industry knowledge, French language
Technologies
Oracle, Linux, Unix, RHEL, Cloud, VM, Ansible, Dynatrace
Responsibilities
Resolving incidents and support requests, Communicating resolution status to operational users, Applying SLA and APS IT duties, Facilitating internal global communication between client teams, Developing functional and technical understanding of supported applications
Seniority
Individual Contributor