Level 3 Senior Product Technical Support Engineer, AVP
Core
Advanced escalation layer for complex technical, functional, and operational issues in the Charles River Investment Management System (CRIMS), owning root-cause analysis and acting as the technical bridge to Product Engineering.
Role type
Senior IC product technical support engineer (financial services)
Builds
Operational stability and reliability for CRIMS trading functions
Domain
Financial services / Investment management / Trading systems
Required skills
Root-cause analysis, Advanced troubleshooting, Defect recreation, Workaround design, SQL, Relational database fundamentals, Scripting, Observability tooling, C#/.Net or Java, Team leadership, Incident management
Preferred skills
C#/.Net or Java, Observability tooling (Dynatrace, SolarWinds)
Technologies
CRIMS, SQL, Dynatrace, SolarWinds, C#/.Net, Java
Responsibilities
Lead Sev1 critical incidents, Perform deep technical troubleshooting across logs and databases, Conduct structured root-cause analysis, Reproduce defects in lower environments, Engineer workarounds for trading functions, Manage defect creation and enhancement requests, Define monitoring requirements and update runbooks, Act as entry point for new product introduction
Seniority
Senior, hands-on IC with team leadership