Information Technology (IT) Systems Support Specialist [DOE0051050]
Core
Provide Tier 1/2 IT systems support, account management, and patching for the U.S. Department of Energy's Hanford Field Office in a nuclear cleanup environment.
Role type
IT Systems Support Specialist (Tier 1/2)
Builds
IT support services for DOE-EM/HFO General Support Services
Domain
Federal Government / Nuclear Cleanup / Environmental Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service desk tools, O365, troubleshooting, Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Preferred skills
DOE experience, Environmental Management Sector experience
Technologies
O365, Service desk tools, Microsoft Office, Adobe Acrobat, Visio
Responsibilities
Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base, publish self-service guides
Seniority
Mid-level (4–7+ years experience)