General Service Front/Back Shop.
Core
Front and back shop general service role handling guest care, scheduling, estimate/invoice transactions, and assisting with vehicle maintenance and test drives.
Role type
General Service Technician / Guest Care Specialist
Builds
Automotive maintenance and repair services for guests
Domain
Automotive service and tire retail
Deliverable
product features
Required skills
automotive training, basic car maintenance and repair, valid driver's license, ability to operate customer vehicles, cash handling, safety standards compliance
Preferred skills
ASE certification, State Inspection license, tool ownership
Technologies
Monro selling process, Monro University coursework
Responsibilities
Engage guests and schedule appointments, execute estimate and invoice transactions, assist with work order completion and facility maintenance, conduct test drives, maintain guest waiting area
Seniority
Entry-level, hands-on IC