Lead Receptionist | Reception [COC0017016]
Core
Lead a reception team to manage front desk operations, visitor management, and scheduling for government and public services clients.
Role type
Senior Reception Leadership (Supervisory)
Builds
Front desk operations and visitor services for government clients
Domain
Government and Public Services
Deliverable
product features
Required skills
Supervision, visitor management, scheduling coordination, customer engagement, onboarding/training
Preferred skills
Government sector experience, supervisory duties, Microsoft Office proficiency (Excel, Access, Outlook, PowerPoint, Word)
Responsibilities
Supervise front desk staff and daily workflow, oversee visitor management and customer inquiries, coordinate reception scheduling and coverage, act as escalation point for customer concerns, assist with facility scheduling for events, responsible for reception training and onboarding
Seniority
Senior, hands-on IC with supervisory duties
