Soporte Técnico
Core
Provide Level 1 and Level 2 technical support for public sector clients, resolving incidents and configuring systems.
Role type
Technical Support Specialist
Builds
IT support services for public sector organizations
Domain
Public Sector / IT Infrastructure
Deliverable
client delivery
Required skills
Operating system configuration and troubleshooting, hardware support (computers, printers, scanners), network and telecom knowledge, antivirus and firewall configuration, incident management (N1/N2)
Preferred skills
Degree in Computer Science, Electronics, Networks, or Industrial Engineering
Technologies
Operating systems, antivirus software, firewalls
Responsibilities
Attend and resolve Level 1 and Level 2 incidents, configure and troubleshoot operating systems, support hardware peripherals and equipment, manage security policies and firewall configurations
Seniority
Junior to Mid-level (2+ years experience)