ANALISTA DE ATENDIMENTO AO CLIENTE PL - AMBIENTAL/QUÍMICA
Core
Provide efficient customer support and technical assistance for environmental and chemical testing services, resolving issues and facilitating communication between clients and the laboratory.
Role type
Customer Service Analyst (Environmental/Chemical)
Builds
Customer support interactions and technical documentation for SGS testing services
Domain
Environmental services / Chemical testing
Deliverable
client delivery
Required skills
Customer service, technical support, data entry, Excel, Portuguese
Preferred skills
Environmental project experience, English (intermediate)
Technologies
Excel
Responsibilities
Respond to client inquiries and complaints via phone, email, chat, or in person; Interact with clients to resolve technical doubts between the laboratory and client; Provide initial technical support for sample submission, scheduling, and result retrieval; Document client interactions and resolve issues; Collaborate with internal teams (commercial, sample reception, laboratory, operations) to support client queries and proposal reviews; Create measurement bulletins in Excel for billing; Conduct technical meetings with clients; Record and process client feedback, compliments, and complaints into the quality management system.
Seniority
Individual Contributor