customer service rep(3973)
Core
Provide exceptional support to customers via phone, email, and chat, resolving inquiries and processing orders/returns.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
Retail / Food Service
Deliverable
client delivery
Required skills
Active listening, problem-solving, CRM proficiency, multitasking, product knowledge
Responsibilities
Answer incoming customer calls, emails, and chat messages; Resolve customer issues or escalate to appropriate departments; Process orders, returns, and exchanges; Maintain accurate records of customer interactions using CRM system; Provide product information and assist with purchasing decisions
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