Disaster Recovery and Resilience Services | Helpdesk Technician [HHS0007019]
Core
Provide phone and in-person helpdesk support for network applications, hardware, and software issues within the Healthcare and Life Sciences sector.
Role type
Helpdesk Technician
Builds
IT support services for clients like the U.S. Department of Health and Human Services (HHS)
Domain
Healthcare and Life Sciences / IT Support
Deliverable
client delivery
Required skills
Troubleshooting network applications, hardware and software PC and printer problems, Microsoft Office proficiency (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Preferred skills
CompTIA A+, Network+, Security+, Cisco CCNA certifications, Associate Degree or Professional Certificate
Technologies
Windows desktop applications, Microsoft Office, Adobe Acrobat, Visio
Responsibilities
Serve as initial point of contact for troubleshooting, provide support for email and directories, assist with standard Windows applications
Seniority
Mid-level (3 years experience required)