L1 Support
Core
Provide front line technical support, troubleshoot incidents, and manage client requests for SLIB's clients and internal teams.
Role type
L1 Support Engineer
Builds
Support services for SLIB clients and internal technical teams
Domain
IT Operations / Mainframe Systems
Deliverable
client delivery
Required skills
SQL, ITIL framework, AS400 systems, English (fluent), French (fluent)
Preferred skills
None stated
Technologies
AS400, SQL
Responsibilities
Log and resolve incidents, perform first-level troubleshooting, fulfill reporting and data extraction requests, escalate complex issues, provide customer updates, support product releases, drive monitoring improvements, work rotating shifts including nights and weekends.
Seniority
Mid-level, hands-on IC
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