Senior Officer, Computer Operator, Group Infrastructure & Platform Services
Core
Monitor and maintain the seamless operation of the bank's IT systems across Mainframe, AS/400, UNIX, and Windows platforms within a 24x7 Command Center environment.
Role type
Senior Computer Operations Officer (IT Infrastructure)
Builds
Continuous availability of mission-critical banking systems and batch processing services
Domain
Banking / IT Operations
Required skills
Mainframe operations, AS/400 operations, UNIX/Linux administration, Windows administration, batch job management, incident escalation, first-level troubleshooting, shift handover documentation
Preferred skills
Enterprise monitoring tools, Microsoft Office proficiency
Technologies
Mainframe, AS/400, UNIX, Linux, Windows
Responsibilities
Perform real-time monitoring of system platforms, applications, ATM services, and network infrastructure; Track and manage scheduled batch jobs ensuring timely execution; Identify, escalate, and track incidents to appropriate support teams; Conduct first-level diagnosis and resolution of system and batch issues; Maintain accurate operational logs, incident records, and shift handover documentation.
Seniority
Senior, hands-on IC