Mgr Production Support Analyst, GIPS
Core
Investigate and resolve production issues, ensure system availability per SLA, and support application wellness for retail/wholesale payment and customer information systems.
Role type
Senior IC production support engineer (mainframe/Open Systems)
Builds
Production stability and incident resolution for banking applications
Domain
Banking / Financial Services
Required skills
AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M, ServiceNow, Splunk, SQL Monitor, incident management, log parsing, script optimization
Preferred skills
ITIL methodology, disaster recovery exercise support, server-level patching/upgrade
Technologies
AS400, Unix, SQL, Oracle, Control-M, ServiceNow, Splunk, BMC
Responsibilities
Investigate production issues and respond based on severity SLAs; Manage and respond to user queries; Follow up on defect and incident closure; Ensure daily SOD and EOD execution; Provide support for annual Disaster Recovery exercises; Support System Engineers on server patches/upgrades; Write AS400, SQL, and shell scripts for issue investigation.
Seniority
Mid-level, hands-on IC