Lead Associate - Operations
Core
Manage end-to-end insurance claims for customers and intermediaries, including coverage determination, cost management, and supplier coordination.
Role type
Senior IC claims operations specialist
Builds
Processed insurance claims and resolved customer disputes
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Policy interpretation, financial analysis, negotiation, customer communication, claims adjudication, supplier management, process improvement
Preferred skills
Tertiary qualification in Business, Finance, or Commerce
Responsibilities
Lodge and manage insurance claims, determine coverage through policy interpretation, negotiate customer excess, manage supplier and repairer correspondence, ensure accurate and timely claim resolution, identify process improvement opportunities, make decisions within policy guidelines
Seniority
Mid-level, hands-on IC