ERP Retail Japanese (Malaysia)
Core
Handle general customer enquiries via phone and live chat for a Japanese E-commerce account in Malaysia.
Role type
Customer Service Associate
Builds
Customer support interactions for Japanese E-commerce clients
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
Japanese language proficiency (reading/writing Kanji, honorifics), phone and live chat communication, account record management, computer literacy
Preferred skills
JLPT N1 or N2 certification, college or master's degree
Responsibilities
Answer customer phone calls and live chats, update customer account records, maintain professional rapport with clients
Seniority
Entry-level
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.