Call Center Agent - Inbound - Durban - Grid Eye, South Africa
Core
Identify and understand customer needs to deliver first-class service, resolve high-volume enquiries, and promote client products to increase profitability and loyalty.
Role type
Inbound Call Center Agent
Builds
Customer service interactions and product promotion for global clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Pro-active problem solving, decision-making, high stress tolerance, goal orientation, teamwork, adaptability
Preferred skills
None stated
Technologies
Customer related information systems
Responsibilities
Investigate and resolve high volume customer enquiries, promote client products to enhance loyalty, escalate queries and complaints, maintain accurate records in information systems, adhere to company standards and procedures
Seniority
Entry-level to Junior
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