Call Center Agent - Inbound/Outbound - Century City, South Africa
Core
Handle inbound and outbound customer queries to enable collections and minimize bad-debt write-offs for UK-based clients.
Role type
Inbound/Outbound Call Center Agent
Builds
Customer resolutions and accurate data processing for financial services clients
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
problem-solving, data analysis, record management, transaction processing, policy adherence
Preferred skills
experience with international clients
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Investigate and resolve customer inquiries, liaise with internal/external parties to resolve issues, analyze data on available systems, escalate complaints to appropriate channels, provide accurate product/service information, retrieve and update customer records, complete defined transactions using specified processes, provide regular feedback on work progress and activity levels, complete daily work trackers, keep up-to-date on company policy and local procedures