Call Center Agent - Insurance - Durban - Grid Eye, South Africa
Core
Provide first-class customer service and support for insurance clients in a contact center environment, handling queries, complaints, and retention opportunities while adhering to regulatory guidelines.
Role type
Senior Customer Service Associate (Insurance)
Builds
Customer satisfaction and retention for insurance clients
Domain
Insurance / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Exceptional communication skills, problem solving, knowledge of insurance products and underwriting rules, accuracy in policy handling, adherence to regulatory guidelines (FCA & TCF), meeting KPIs
Preferred skills
Tertiary qualification in Business Administration/Management/Commerce/Finance/Accounting/Engineering, prior customer service or sales experience with UK Insurance clients
Responsibilities
Handle customer calls accurately while maintaining a pleasant and helpful telephone manner, develop positive relationships with customers, maximize customer retention opportunities, handle and report customer issues and complaints, ensure compliance with regulatory requirements
Seniority
Senior, high-performance individual