Subject Matter Expert - Insurance
Core
Support the customer service team by identifying operational barriers, conducting data analysis for process improvements, and sharing best practices to enhance service delivery.
Role type
Senior IC operations specialist (insurance)
Builds
Operational efficiencies and improved service delivery for insurance clients
Domain
Insurance / Business Process Outsourcing (BPO)
Deliverable
dashboards & analysis
Required skills
Data analysis, process improvement, stakeholder management, product knowledge, call handling, Microsoft Office proficiency, numerical ability, incident management
Preferred skills
Risk management, client communication, report writing, planning & organizing
Responsibilities
Identify and communicate barriers to performance/service delivery, conduct analysis and insights based on consolidated data, share best practices between teams, support team with call taking, train employees in systems and products
Seniority
Mid-level, hands-on IC