Travel Call Centre Agent (Sabre Native)
Core
Identify and understand customer needs to deliver first-class service and increase business profitability in the travel industry.
Role type
Travel Call Centre Agent (Sabre Native)
Builds
Customer service interactions for travel clients
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
Native Sabre GDS proficiency, verbal and written English, credit/criminal clearance, administrative skills, problem solving, conflict resolution, multitasking, negotiation, target-driven mindset
Preferred skills
Multi-channel customer service experience, prior sales experience, South African citizenship
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Treat customers fairly and with integrity, prioritize and manage workflow, analyze and validate information, resolve conflict situations, find effective solutions for customers, meet performance KPIs and client service level agreements
Seniority
Entry to Mid-level