(NOC) Tour Guide (M/F) – German Speaking
Core
Recommend and sell shore tour activities to cruise guests, escort tours in ports, and ensure high-quality guest experiences while maintaining company standards.
Role type
Shore excursion tour guide (German-speaking)
Builds
Shore excursions and guest experiences in various ports
Domain
Cruise industry / Tourism
Deliverable
client delivery
Required skills
Fluent German and English, geographical knowledge of global ports, tour operations management, administrative skills (Microsoft 365), conflict resolution, safety compliance
Preferred skills
Hotel or Tourism school education, college degree/diploma
Technologies
Microsoft 365, Outlook, Word, Excel, PowerPoint
Responsibilities
Recommend and sell tour activities to guests, escort and participate in tours ensuring quality standards, assist in daily operations of the Shore Excursions Department, answer guest questions regarding tours and ports, assist in dispatching tours and coaches, prepare and double-check printed tour materials, handle ticket issuance and bookings, ensure safety compliance and participate in emergency drills
Seniority
Entry-level to Junior, hands-on IC