Customer Service Internship
Core
Managing long-tail accounts, analyzing customer churn/reactivation, forecasting demand, and optimizing service levels for supply chain and sales development.
Role type
Customer Service Intern (Account Management & Supply Chain)
Builds
Customer success processes, demand forecasts, service level metrics, and optimized admin processes.
Domain
Life Sciences / Food & Pharma Testing / Supply Chain
Deliverable
dashboards & analysis
Required skills
Churn analysis, demand planning, customer journey analysis, CRM usage, Tableau, process optimization
Preferred skills
Microsoft Dynamics, client-facing experience, high analytical capacity
Technologies
Microsoft Dynamics, Tableau
Responsibilities
Analyze churn and account reactivation metrics, perform forecasting and demand planning, analyze customer complaints and support processes, collaborate on digital marketing automation plans.
Seniority
Intern