Customer Service Representative II - Hilo
Core
Administrative and program support for NRCS conservation programs, handling applications, payments, and contract management for farmers and ranchers.
Role type
Administrative Specialist / Program Support
Builds
Conservation program applications, payment requests, and contract documentation for NRCS
Domain
Agriculture / Natural Resources Conservation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Office proficiency, data entry, document review, contract management, payment processing, eligibility verification, vehicle maintenance tracking, report preparation
Preferred skills
NRCS software experience (Protracts, Toolkit), wetland compliance knowledge, conservation planning familiarity
Responsibilities
Review and assemble Farm Bill program applications; process payment requests and invoices; maintain producer records and contract files; track contract commencement and expiration; provide technical guidance on program eligibility; manage government vehicle maintenance logs; answer phones and greet visitors; prepare audit and appeal documentation
Seniority
Mid-level, hands-on IC
