HRSM Customer Experience Designer - WA
Core
Design and develop user experience pathways for HRSM (Human Resources Service Management) processes within a federal government agency, focusing on customer journey mapping, usability guidelines, and data-driven decision-making to improve internal service delivery.
Role type
Customer Experience Designer (HRSM)
Builds
User experience strategies, journey maps, design documents (wireframes, storyboards), and testing methodologies for federal HR services.
Domain
Public Sector / Human Resources Service Management
Deliverable
product features
Required skills
User experience design, customer journey mapping, data analysis, requirements gathering, design documentation, testing methodology improvement, federal government business operations knowledge, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), Adobe tools proficiency, Visio.
Preferred skills
Industry certifications in design, advanced Excel/Access skills, data analytic tools proficiency.
Responsibilities
Conceptualize and design user experience pathways; set guidelines for best UX practices; provide insight into human behavior to shape customer experience; articulate data-driven decisions; define customer experience journeys; engage in customer studies and surveys; evaluate feasibility of projects; create design documents to guide production; improve testing methodologies.
Seniority
Mid-Senior level (6+ years experience required)