HRSM Customer Experience Designer - CO
Core
Design and develop user experience pathways for federal government HRSM services, defining customer journeys and creating design documents to guide production.
Role type
Customer Experience Designer (Federal Government Services)
Builds
User experience strategies, customer journey maps, and design specifications for HRSM support services.
Domain
Public Sector / Human Resources Service Management
Deliverable
product features
Required skills
User experience design, customer journey mapping, design documentation (wireframes, storyboards), data-driven decision making, federal government business operations knowledge, analytical problem solving, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, Visio.
Preferred skills
Experience with data analytic tools, proficiency with Microsoft Access, ability to conduct customer studies and surveys.
Responsibilities
Conceptualize and develop user experience pathways, define customer experience journeys, create design documents to guide production, engage in customer studies and surveys, evaluate feasibility of customer experience projects, support project teams and program managers, conduct periodic reconciliation reviews of external interfaces.
Seniority
Mid-level (6 years experience required)