ITSM IT Specialist III
Core
ITSM specialist providing customer relations management, printing services oversight, and technical advisory for IT systems and equipment within a US federal agency.
Role type
ITSM IT Specialist III (Service Desk & Infrastructure Support)
Builds
IT support services, printing infrastructure, and conference room equipment management for federal departments
Domain
US Federal Government / IT Service Management
Deliverable
client delivery
Required skills
IT system maintenance, security, customer relations management, equipment reliability analysis, software utilization reporting, conference room management, data reconciliation, Microsoft Office proficiency
Preferred skills
Federal government business operations knowledge, data analytic tools, Visio, Adobe Acrobat
Responsibilities
Identify, evaluate, and resolve IT challenges raised by business customers; oversee all printing services; serve as technical advisor on machine utilization; analyze equipment and software reliability reports; track bridge utilization and conference issues; conduct periodic reconciliation reviews of external interfaces; provide acquisition support for bureaus
Seniority
Mid-Senior level (8 years experience required)