Front Office Manager - Crown Towers Hotel
Core
Lead Front Office, Bell Services, Valet, and Duty Management teams to deliver world-class guest experiences at a luxury hotel.
Role type
Front Office Manager
Builds
Guest service experiences and operational efficiency for luxury hotel guests
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Front Office operations management, team leadership and coaching, budget and P&L management, service recovery, stakeholder collaboration, OPERA PMS proficiency
Preferred skills
Experience in premium/luxury hospitality, commercial acumen (payroll, labour efficiency), high emotional intelligence
Responsibilities
Lead Front Office, Bell Desk, Driveway, and Duty Managers to ensure smooth daily operations; Champion service standards and handle escalated guest concerns; Manage departmental budgets and P&L reporting; Inspire and develop high-performing teams; Collaborate with internal stakeholders to uphold compliance standards.
Seniority
Mid-Senior, hands-on IC