Salesforce Functional Manager
Core
Lead functional delivery for Salesforce-enabled business transformation, translating business needs into practical solutions across Salesforce Clouds and modern tools.
Role type
Senior IC Salesforce Functional Manager
Builds
Salesforce-enabled operating models, functional solution designs, and adoption strategies for enterprise clients.
Domain
Professional Services / Enterprise CRM & Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce functional consulting, business process design, requirements elicitation, user story development, functional documentation, Salesforce configuration-led delivery, discovery workshop facilitation, stakeholder management, Agile/Scrum delivery, team coaching
Preferred skills
Agentforce, Prompt Builder, Data Cloud, Industries CPQ, Salesforce Flows, CRM Analytics, Human-centred design, Change enablement, Training development, Process improvement
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud, Agentforce, Einstein), Jira, Confluence, Lucidchart, Miro
Responsibilities
Lead discovery workshops and design sessions to define functional requirements; translate business needs into functional specifications and user stories; guide configuration-led delivery and testing; coach functional consultants on requirements and configuration patterns; facilitate stakeholder demonstrations and adoption activities; define functional delivery standards and documentation practices.
Seniority
Senior, hands-on IC with lead responsibilities
