Team Leader
Core
Provide mentorship, guidance, and career development to team members while leading a high-performing team through transitions to build problem-solving and technical capabilities.
Role type
Team Lead (People Management)
Builds
Scalable solutions and deeper analytical capabilities for the department
Domain
BPO / Call Center / Customer Experience
Deliverable
client delivery
Required skills
People management, strategic thinking, analytical problem-solving, constructive criticism, corrective action planning, team goal setting, progress measurement, strategy influence
Preferred skills
Bilingual communication (English & Spanish)
Technologies
Cloud-based infrastructure
Responsibilities
Provide mentorship and career development to team members, implement escalation channels, lead team through transitions to build capabilities, establish team goals and execute strategies, identify actionable insights and influence team strategy