Collections Specialist
Core
Provide empathetic, strategic support to Stripe Capital merchants who have missed payments, managing collections queues and recovering outstanding debts.
Role type
Collections Specialist (Financial Services)
Builds
Stripe Capital loan repayment processes and merchant recovery workflows
Domain
Financial technology / Lending / Debt collection
Deliverable
client delivery
Required skills
Debt collection, negotiation, conflict resolution, financial literacy, legal compliance navigation, data analysis, process improvement, stakeholder management, product feedback
Preferred skills
Experience in financial services, background in risk management, familiarity with lending products
Technologies
Office software, database tools, CRM systems
Responsibilities
Manage multiple delinquent accounts for debt collection efforts, Keep track of assigned accounts to identify outstanding debts, Plan a course of action to recover outstanding payments, Negotiate payoff deadlines or payment plans, Handle merchant questions or complaints, Investigate and resolve discrepancies in payments or accounts, Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants
