Principal Engineer
Core
Lead strategic initiatives and technical architecture for a SaaS platform serving 30,000+ global businesses, balancing hands-on development with team leadership.
Role type
Principal Engineer (Strategic IC & Team Lead)
Builds
Scalable SaaS products and distributed systems for customer support automation
Domain
SaaS / Customer Support / Distributed Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems, high-level programming languages (Ruby/Python/Perl), technical architecture, strategic project leadership, cross-functional collaboration, hiring and mentoring
Preferred skills
Experience building SaaS products, deep domain knowledge, pragmatism in cross-disciplinary teams
Technologies
Ruby, Python, Perl, AI-powered developer tools
Responsibilities
Define and execute key strategic initiatives, contribute to technical architecture, provide project risk assessments, mentor engineers, raise technical standards
Seniority
Principal, hands-on IC with strategic leadership