Support Associate (remote)
Core
Ensure customers and partners enjoy a positive experience and receive help within expected timeframes via chat, feedback, and operations management.
Role type
Support Associate (Customer Service)
Builds
Customer support operations for Wolt delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Chat support, escalation management, technical issue resolution, user feedback review, operations oversight, quality assurance, platform management
Preferred skills
Multitasking, fast decision-making, adaptability to new systems
Technologies
Wolt app, chat systems, desktop workstation
Responsibilities
Handling customer inquiries via chat, providing feedback and resolving escalations, reviewing user feedback, overseeing city operations, monitoring performance daily, working on QA and platform management