Duty Manager
Core
Lead daily hotel operations, manage front desk and F&B outlets, and deliver exceptional guest experiences at a boutique hotel in Melbourne.
Role type
Senior operational manager (hospitality)
Builds
Guest check-in/check-out experiences, daily operational workflows, and team coordination
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
shift coordination, guest relations, reservation management, financial reporting, team leadership, roster creation, audit compliance, conflict resolution
Preferred skills
hands-on operational approach, recruitment support, performance review facilitation
Responsibilities
Guide daily operations with a people-first approach, coordinate shift tasks and delegate, ensure seamless check-in/check-out experiences, lead daily briefings, promote rooms and services, resolve guest concerns, maintain operational accuracy and financial reporting, support team coordination and development, ensure high presentation standards across outlets
Seniority
Senior, hands-on IC