Release Manager
Core
Define, design, and support the Release Management process to ensure integrity and reliability of releases into the Production Environment across all Service Providers.
Role type
Senior Release Manager (Service Operations)
Builds
Controlled system changes and enhancements; enterprise release schedules; operational readiness for deployed solutions
Domain
IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Release Management, ITIL practices, ITSM tools (ServiceNow), stakeholder negotiation, risk management, process improvement, team coaching, release planning
Preferred skills
Change management, organizational capability building, ambiguous situation handling, innovation driving
Technologies
ServiceNow
Responsibilities
Define and improve the Release Management process; oversee transfer of operational readiness information; liaise with business and IT partners on release scheduling; establish end-to-end release plans; report on release compliance KPIs; identify continuous improvement opportunities
Seniority
Senior, hands-on IC with leadership responsibilities
