Client Service Manager
Core
Direct client servicing team resources to achieve overall client satisfaction and serve as a point of escalation for complex issues in Global Custody and product offerings.
Role type
Senior Client Service Manager (Leadership)
Builds
Client relationships and internal coordination for fund implementations and product conversions
Domain
Global Financial Services / Asset Management
Deliverable
client delivery
Required skills
Team leadership, risk control oversight, client relationship management, project coordination, process optimization, performance management
Preferred skills
Fund services knowledge, automation workflow design
Technologies
Microsoft Office Products
Responsibilities
Act as primary escalation point for client and risk issues, manage new fund/product implementations, oversee team day-to-day activities and training, build relationships with key client counterparts, streamline functional tasks for efficiency, manage performance issues and disciplinary processes
Seniority
Senior, hands-on IC with people management